Zambi Wildlife Retreat – Privacy Policy

Last updated: February 2026

1. Introduction Zambi Wildlife Retreat (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us online, in person, or through our services. By using our website or submitting your information to us, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Company name and job title (for corporate enquiries)

  • Booking details and preferences

  • Payment information (for purchases or bookings)

  • Any information you choose to provide through forms, emails or enquiries

We may also collect non‑identifying information such as:

  • Website usage data

  • Browser type

  • Device information

  • Cookies and analytics data

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and booking requests

  • Provide services, tours and corporate experiences

  • Process payments and issue receipts

  • Communicate updates or important information about your booking

  • Improve our website and visitor experience

  • Comply with legal obligations

We do not sell, rent or trade your personal information.

4. Corporate Enquiries and Lead Forms

If you submit a corporate enquiry through LinkedIn or our website, we use your information solely to:

  • Contact you about your enquiry

  • Provide details about corporate experiences

  • Arrange bookings or site visits

Your information is not used for unrelated marketing unless you explicitly opt in.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Modification

Information may be stored securely in electronic systems used by Zambi Wildlife Retreat and trusted service providers.

6. Sharing Your Information

We may share your information with:

  • Payment processors

  • Booking platforms

  • Service providers who assist in delivering our services

These parties are required to protect your information and use it only for the purpose provided.

We do not share your information with third parties for advertising or unrelated marketing.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and understand visitor behaviour.
You can adjust your browser settings to refuse cookies if you prefer.

8. Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate.

To do so, contact us at:
donna@zambi.org.au

9. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Zambi Wildlife Retreat
Email: donna@zambi.org.au
Website: www.zambi.org